In his therapy practice, Dr. Bertschler specializes in mood disorders, marital and relationship issues, parent-child conflict, crisis intervention, and life transition work. He has completed research in the field of physio-psychological disorders and health psychology. John has lectured in psychology at North Texas State University and Lakeland Community College. He is currently an adjunct professor at Notre Dame College of Ohio and the University of Phoenix, Independence, OH campus, teaching conflict resolution courses.

As a trained mediator, John has over 120 hours of conflict resolution training and has resolved hundreds of mediated cases since opening Northcoast Conflict Solutions in 1996. He has lectured on the topics, “Getting Past Impasse” and “Conflict in the Workplace” extensively and has mentored several mediators in training as they begin their practices. John’s specialties include divorce, family, church and business mediation. An avid golfer, pilot, and aspiring Jeopardy champion, John lives with his wife, Patti, in a suburb of Cleveland, Ohio.

Patricia (Patti) Bertschler, founding partner of NCS, speaks extensively throughout Ohio on topics related to behavioral health and conflict in the workplace with her background as a licensed clinical counselor (Ohio #E1638), trained mediator, and her work at Parma Community General Hospital’s Behavioral Center for Older Adults and at Windsor Behavioral Health Center, Chagrin Falls, OH.  Patti is co-author of TRUCE! Using Elder Mediation to Resolve Conflict among Families, Seniors, and Organizations published in 2004. 

In her private practice with a gentle version of the “Dr. Phil approach,” Patti specializes in wellness in transition, assertiveness training, relationship issues, eldercare, post-abortion syndrome, low-grade trauma and conflict resolution. She earned her BA in English and Social Psychology from Notre Dame College of Ohio and her MA in Counseling and Human Services from John Carroll University. Patti is active in her church, volunteers on the Advisory Board at Womankind, Inc., enjoys beating her husband at Scrabble, and designs very creative silk floral arrangements.

Gina M. Cheverine counsels individuals, groups and organizations to help them achieve. She has led process improvement and team development initiatives for clients in the corporate and non-profit sectors. Her training and experience in the field of behavioral health has deepened her commitment to helping clients develop their own abundant capabilities. Gina’s mission is to facilitate meaningful change by helping improve the delivery of services for those most in need.

Gina holds a Master’s degree in Organization Development and Analysis, a Master’s degree in Social Work and is independently licensed by the Ohio Counselor and Social Worker Board. She serves as Board Director at Bridgeway, Inc., a community mental health center in Cleveland, OH.

Dr. Cocklin brings her experience in mental health, government, business and academia to Northcoast Conflict Solutions. Dr. Cocklin is also a licensed counselor whose scope of practice helps teens, couples, families, and the elderly deal with various issues. As a member of the Trauma Action Team of the American Red Cross, Cleveland Chapter, Laurette has provided disaster mental health counseling to those in the community who were affected by fires, shootings, explosions and other disasters.

As an Elder Mediation Specialist, Laurette draws on her experience with seniors and their families in hospice programs and nursing homes. Providing pet therapy to residents at the Jennings Center for Older Adults is an activity that both the residents and she enjoy. Laurette’s professional affiliations include membership in the American Counseling Association and the Mediation Association of Northeast Ohio.

Debra Day is a diversity facilitator and Career Development Coach. She administers the Meyers-Briggs Type Indicator as well as other assessment tools in her practice. As a diversity trainer, she emphasizes that training provides participants with concrete tools necessary to transfer cultural competence skills learned in the classroom to their personal and professional lives.

A native of New York City, Debra Day has served as an active duty Army Officer and Civil Servant for over 20 years. During her military career, she participated in “Operation Just Cause”--- the U.S. Invasion of Panama, and also served as Manager of Human Resources. Debra earned a Bachelor of Science degree in psychology from Georgia Southern University and a Master of Science degree in counseling from Long Island University.

Norma Delp specializes in the design and implementation of leadership, team, and organization development processes, performance management and compensation systems, and conflict assessment and resolution. The following training programs are included in Norma Delp’s services: Negotiation Skills, Mediation Skills, Project Management, and Increasing Human Effectiveness.

Kathy DeJohn has developed and implemented coaching, team development and visioning strategies for corporate and non-profit organizations while encouraging her clients to value responsibility and accountability within their culture.  Kathy’s passion is assisting others in the realization that what they cherish in their personal lives is linked to what they create in the workplace.  Her work is to facilitate an inquiry that calls forth passion, responsibility, candor and openness within the culture of the client organization.  She models integrity and commitment to her clients while providing active listening skills and direct feedback with compassion and concern for the desired goals of each client.

Kathy earned her Bachelor of Arts degree in Marketing/Business Administration from Ursuline College and a Masters of Science degree in Organization Development and Analysis from Case Western Reserve University. 

In his practice of law and mediation, Mr. Feliciano has specialties in Education Law, Domestic Relations, employment issues, and church conflict. He brings a wealth of knowledge and experience from past employment with Gallagher, Sharp, Fulton and Norman, the Catholic Diocese of Cleveland, and the Federation of Catholic Community Services. “Charlie,” as he is known by many, has a passion for mediating disputes between schools and children with special needs. As a bilingual practitioner, Charlie also has tremendous impact working with and for the Spanish-speaking community.

Mr. Feliciano received his B.A. in history from John Carroll University, and his J.D. degree from Cleveland Marshall College of Law. He is certified in School Safety by Pepperdine University and The National School Safety Center. Mr. Feliciano also works on behalf of the mentally ill in the Cuyahoga County mental health court.

Judi has a BS in Education, MA in Clinical Pastoral Counseling and is licensed by the State of Ohio as a Professional Counselor. In her private counseling practice, she works with children, teens, and adults in the areas of grief and loss, life transitions, depression, anxiety, anger, stress, relational conflicts, self-esteem difficulties and spiritual concerns. She offers educational programs and trainings on a wide range of topics for professionals, communities, and students at universities, schools, hospitals, senior care communities, churches and conferences.

Dr. Ingeborg Hrabowy, a practicing clinical and business psychologist, has successfully served over 3,500 clients. She works with individuals, couples, families, families-in-business, entrepreneurs, business owners and executives to increase their financial, emotional, mental and/or relationship capabilities. The word often used to describe Dr. Hrabowy is “moxie”…whether in her private practice or executive coaching, clients learn quickly, advance their skill levels, and walk away feeling more productive and empowered.

Dr. Hrabowy holds a Master’s and Doctoral degree in Clinical Psychology from Bowling Green State University. She is Past President of the Cleveland Psychological Association (2001), has been a Goodwill Ambassador to Brazil through Rotary International, completed a half marathon (2003) to raise funds for the Leukemia and Lymphoma Society, and traveled to the jungles of Mexico to help build a medical clinic which now serves 30,000 Mayan Indians.

Sharon Loucka has been licensed to practice law in the State of Ohio since 1995. She has over 13 years experience working in three of Cleveland’s largest law firms and specializing in law firm administration, management and conflict of interest resolution.

As an affiliate of Northcoast Conflict Solutions, Ms. Loucka brings solid negotiation and problem-solving skills specializing in divorce and family mediation and in business-related conflict resolution. Sharon received her Juris Doctorate from Cleveland-Marshall College of Law and her B.S. in Education from Cleveland State University. Sharon has cantored, lectured, sung in and directed the choir at her church and participated n several faith-based programs and retreats. A resident of Broadview Heights, Ohio, Sharon is mother of three sons and a daughter, and grandmother of two.

As a workshop presenter, mediator, and author, Ned brings over 20 years of experience and passion to inspire organizations to “invest in themselves with grace, invest in others with humility, and improve with dignity.”

Ned began his early training in the US Army, is a Certified Laughter Leader through the World Laughter Tour of Columbus, Ohio, and is a certified leader in presenting “Increasing Human Effectiveness” through Edge Learning of Tacoma, Washington. He also writes and trains in areas such as self-esteem, personal development, mediation and negotiation. Ned resides with his wife, Brenda and daughter, Samantha, in Bath, Ohio.

Monica Popp received her B.A. in psychology from Miami University in 1987 and MA in Clinical Counseling from John Carroll University in 1997.  The following year, Ms. Popp completed training for her Professional Counselor license.  She has worked in the field of EAP counseling, crisis counseling and intervention, couples and family counseling, child and adolescent counseling, dual diagnosis and grief work with individuals and groups.

In 2001, Ms. Popp received her Professional Clinical Counseling License and is credentialed as a Supervising Counselor. 

Michelle has over 14 years of experience as a Debt and Credit Administrator. Her interests are in Business Mediation and Debt and Credit Mediation, having received her B.A. in Conflict Resolution in 1999 from Kent State University with a double minor in Criminal Justice and Psychology. Michelle received her MBA from the University of Phoenix in 2004.  She acts as the Parliamentarian for the Urban League of Greater Cleveland Young Professionals, is a member of the National Black MBA Association, and very active member of each organization’s membership committees in recruiting, orientation training, and event planning.

An affiliate since 2000, Loyal specializes in divorce, family, school, and small business mediation having received training in mediation and conflict resolution fro the Better Business Bureau.

Loyal earned his BA in Business Administration from Baldwin-Wallace College, Berea, Ohio and his MBA from Cleveland State University, Cleveland, Ohio. Loyal is a member of the Mediation Association of Northeast Ohio (MANO), is active in his church and other civic organizations.